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Terms and conditions


Please read these terms of sale carefully. You will be asked to expressly agree to these terms of sale before you place an order for products from our website.


In these terms of sale, “we”, “us” and “our” means Onepiece and "you" means our customer or potential customer for products (and "your" will be construed accordingly).

The Onepiece entity responsible for your purchases on our website and the processing of your personal data will depend on how you interact with our site and where you are located in the world.

Local Onepiece entities are as follows: UK & Australia: Onepiece Jump In Limited US & Canada: Onepiece America LLC All other countries: Onepiece Jump In AS


The advertising of products on our website constitutes an "invitation to treat"; and your order for products constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, you will need to take the following steps: You must add the products you wish to purchase to your shopping cart, and then proceed to the checkout. You will choose the appropriate payment provider who will handle your payment. You must select your preferred method of delivery. You have the option to opt in to receive our weekly newsletters, giving you access to exclusive offers and new product details. You can easily cancel the subscription at any time by using the unsubscribe link at the bottom of our newsletters. We will never sell any of your personal information to any third parties. We keep all our data safe and secure. You must confirm your order and your consent to these terms of sale. The only languages in which we provide these terms of sale are English, German and French. Before you place your order, you will have the opportunity of identifying whether you have made any input errors by viewing the order on the summary page. You may correct those input errors before placing your order by clicking ‘change’. Once we have checked whether we are able to meet your order, we will either send you an order confirmation (at which point your order will become a binding contract) or we will confirm by email that we are unable to meet your order. We will not file a copy of these terms of sale specifically in relation to your order. We may update the version of these terms of sale on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these terms of sale for your records.


Prices for products are quoted on our website. The website contains a large number of products and it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our sale procedures so that a product's correct price will be stated when you pay for the product. In addition to the price of the products, you will/may have to pay a delivery charge, which will be as stated when you pay for the product. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value added taxes (where applicable). Prices for products are liable to change at any time, but changes will not affect contracts that have come into force.


You warrant to us that: You are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale The information provided in your order is accurate and complete You will be able to accept delivery of the products You are a resident in the country within which you choose to receive your order You are at least 18 years of age


We will arrange for the products to be delivered to the address for delivery indicated in your order. We will use reasonable endeavors to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 5 working days of the date of our order confirmation (if not a pre-order). However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances, all deliveries of products will be dispatched within 14 working days of receipt of payment and the date of our order confirmation.


The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products and receipt by us of full payment of all sums due in respect of the products (including delivery charges). We will be entitled to recover payment for the products even where ownership has not been passed to you.


Under the Distance Selling Regulations, you may cancel a distance contract to purchase a product or products from us at any time within 7 working days after the day you received the relevant product or products (subject to the limitations set out below). In order to cancel a contract in this way, you must give us written notice of cancellation. You will not have any such right insofar as a contract relates to: The supply of products the price of which is dependent upon fluctuations in financial markets which we cannot control The supply of newspapers, periodicals or magazines The supply of goods made to your specifications or clearly personalised The supply of goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly If you cancel a contract on this basis, you must promptly return the products to us, in the same condition in which you received them, including labels and packaging. If you cancel a contract on this basis, you will be refunded in full (not including the cost of sending the products to you, or returning to us). We do not refund the original shipping in most countries. However, you will be responsible for paying the cost of returning the product to us. If there is something wrong with the product we will cover it, but you need to get this approved, so send us an email to support@onepiece.com. If you cancel a contract on this basis and you do not return the products to us, we may recover the products and charge you for the costs we incur in doing so. Similarly, if you return the products at our expense, we may pass that expense on to you.


Nothing in these terms of sale affects your statutory rights (including your right to receive a refund in respect of any defective product we sell to you).


If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event within 30 days of the day we received your valid notice of cancellation.

Returns and refund policy

We offer 90 day of returns on all products. The product needs to be returned in its original condition, unused, and with all hangtags still on.

  • Within the first 30 days of the return period you can return an unused product for a full refund.
  • If you miss the deadline of 30 days and do not qualify for a cash refund, we offer return of the product(s) in exchange for a voucher for an extended return period of 60 days.
  • After 90 days we do not accept any returns for voucher or refund.

Costs and risks associated with the returns will be born by the customer. Upon registration of a return through our return portal [link], you will be provided a prepaid return label.
The cost of return freight will be deducted from your refund.
If you qualify for a refund we will process it as soon as possible, and in any event within 30 days after we have received the product at our warehouse.
Please see more information about returns and refunds in our Customer Care Area


Nothing in the terms of sale will: Limit or exclude the liability of a party for death or personal injury resulting from negligence Limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party Limit or exclude any liability of a party under Section 12, 13, 14 or 15 of the Sale of Goods Act 1979 or Part I of the Consumer Protection Act 1987 (delete) Limit any liability of a party in any way that is not permitted under applicable law Exclude any liability of a party that may not be excluded under applicable law Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the terms of sale. The limitations and exclusions of liability set out in this Section and elsewhere in the terms of sale are subject to the preceding paragraph and govern all liabilities arising under the terms of sale or in relation to the subject matter of the terms of sale, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of any event or series of events beyond our reasonable control. We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.


We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy. Use of our website will be subject to our website terms of use. Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you. If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale. You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time providing such action does not serve to reduce the guarantees benefiting you under these terms of sale. Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract. Subject to the first paragraph of Section 12: these terms of sale contain the entire agreement and understanding of the parties in relation to the purchase of products from our website, and supersede all previous agreements and understandings between the parties in relation to the purchase of products from our website; and each party acknowledges that no representations not expressly contained in these terms of sale have been made by or on behalf of the other party in relation to the purchase of products from our website. These terms of sale will be governed by and construed in accordance with applicable laws, and the Onepiece entity responsible for your sale will have non-exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.

Marketing Consent

We will send you marketing messages to keep you aware of what we are up to and to help you find our latest products and promotions. How to stop marketing messages from onepiece.com

You have the following options:

Emails: You can click on the ‘unsubscribe’ link in any marketing email you receive, and this will remove you from our email database. If you wish to resubscribe to our email marketing, please sign up via the email form on the footer of our website.
SMS: You can text “stop” to the number provided within the SMS communication and this will unsubscribe you from SMS messaging.
Any method of Marketing: You can contact our Customer Care team and request removal. Once you do this, we will update our records to ensure that you do not receive further marketing messages.

Please note that it may take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request. Also note that opting out of marketing messages will not stop service communications, such as order updates.


This website is intended for promotional and advertising purposes and you can use it only for private, personal and non-commercial use. The website may contain links to other websites which are not under our control. These terms and conditions are to be intended only for this website. We (or our employees, officers, directors and shareholders) shall not be deemed responsible for the contents or the non security of said third websites or for viruses or other negative consequences arising from the visit of those third websites. This website is provided "as is" and we make no warranties of the absence of malicious programs (such as viruses, malware, bugs, Trojan, etc.). We definitely encourage you to install one or more antivirus programs to protect your computer. We (or our employees, officers, directors and shareholders) shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this website. We do not represent or warrant that the information contained in this website is accurate and complete. If the law currently in force does not allow the exclusion of implied warranties, the cases of warranties’ exclusions set forth in this paragraph will not be applied, in whole or in part to you. This website may contain comments or images with ironical, humorous or alluring content in line with the brand message, but is in no case intended to offend anyone’s sensitivity. If you don’t appreciate them please do not visit the website. This website is not for children and if you are under 18 years of age, please exit the website or ask your parent and guardian's permission. We are opposed to human trafficking, child labor, slavery and sexual discrimination and we possess internal standards and procedures to ensure that these illegal behaviors are not incorporated into our supply chain.


In cooperation with Klarna, we offer you the following payment options:

  • Klarna Invoice (AT, DE, DK, FI, NL, NO, SE)
  • Klarna Pay in 3 (UK)
  • Klarna Pay in 4 (US)

When paying with Klarna, Your transaction and payment card details are collected by and processed by Klarna and You will agree to Klarna’s user terms and terms and conditions. Your personal data will be handled in accordance with applicable data protection laws and in accordance with the information in Klarna’s privacy statement. General information on Klarna are available here.


Our registered office and principal trading address is: Onepiece Jump In AS, Eilert Sundts Gate 41, 0355 Oslo, Norway. Our company registration number in Norway is 995135469. Our email address is support@onepiece.com.




Customer privacy is very important to us, and we’d like to outline in this document how any personal data collected from you via www.onepiece.com or in one of our global stores, will be protected, stored and used by us to communicate with you.


We collect, use and store your basic personal details to process and send your orders to the correct person and location. We also collect it to keep you in the know about our latest products, special offers and sales. The more personal information we have about you, the more tailored we can make your email newsletters, best suited to your interests and style.


Yes, it is very safe to leave your personal details with us. We use market-leading technology and software to ensure your personal data is secure. If we work with any third party services, we always ensure they have the correct, industry standard security measures to access our database.


You can rest assured that once you provide us with your personal details, they will be kept secure. We do not sell any of your personal data to any third party – including your name, phone number, address, email address and credit card/payment information.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that we use to get your orders to you, such as payment service providers, warehouses, and delivery companies
  • Professional service providers who help us to run our business, such as advertising partners, marketing technology platforms and website hosts

As the 1st party data processor, we will process your personal data in the following ways:

If you browse our website:

If you sign up to our newsletter:

  • Email address
  • Your newsletter preferences
  • What products you have clicked on and/or put in your shopping cart

If you have a Onepiece account:

  • Email address
  • Name (optional)
  • Gender (optional)
  • Address (optional)
  • Phone number (optional)
  • Wishlist (optional)
  • Gift cards (optional)
  • Order history (optional)

If you place or have previously placed an order with us:

  • Email address
  • Full name
  • Phone number
  • Delivery and/or billing address
  • Gender
  • Credit card information (we securely pass on your data to our payment partners, we do not store your credit card info)

If you order products or a gift card on behalf of a third party, you are held responsible for gaining their consent to submitting their personal data.


We will keep your data for direct marketing for a total of five years. For email marketing, we will consider you an inactive customer (and subsequently delete you data) if you haven't opened an email within the last three years. After these time periods your personal data will be deleted.

We reserve the right to save your data for legal and tax purposes for a total of five years. You may opt out of our direct marketing during this period.


All that we ask of you is to keep your account password and other access information secret, ensure no one else makes a purchase while you’re signed into your Onepiece account, and always sign out when you end your online session.


In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.


If you wish to change your delivery address, email address or account password, you can log into your account here: https://www.onepiece.com/account. Here you can also view your order history, wish list, gift cards and linked social accounts (Facebook and Google+).

You are responsible for providing us with accurate personal information and updating it when necessary.


A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our online services, we will assume that you agree to the use of such cookie.

We use the following cookies when you visit our site:

  1. Site functionality cookies – allow you to navigate the site and use our features, such as “Add to Bag” and “Add to Wishlist”.
  2. Site analytics cookies – allow us to measure and analyze how our customers use our website, to improve both its functionality and the customer experience.
  3. Customer preference cookies – when you’re browsing or shopping on our site, these cookies will remember your preferences (e.g. your location), so we can make your shopping experience as seamless as possible, and quicker for you to order your purchases.
  4. Targeting or advertising cookies – used to deliver adverts relevant to you. They also limit the number of times that you see an ad, and help us measure the effectiveness of our marketing campaigns.

Click here to view the full list of cookies we use on our website.

By using our site, you agree to Onepiece placing these sorts of cookies on your device and accessing them when you visit our site in the future. If you want to delete any cookies that are already on your computer, visit the “Help” section in your browser to delete any you wish to. Please note, deleting or disabling future cookies may affect your user experience; you might not be able to take advantage of certain functions on our site, and your shopping experience may be less seamless.


We have a one click unsubscribe policy, and each communication gives you the opportunity to opt-out of receiving future Onepiece newsletters via a link at the bottom of the email.

Please note there are some communications that are an integral part of our company service and cannot be opted-out of. These communications include changes to your order, including information about a potential refund or exchange.


This Privacy Policy is correct as of 15/10/2020


Our registered office and principal trading address is: Onepiece Jump In AS, Eilert Sundts Gate 41, 0355 Oslo, Norway. Our company registration number in Norway is 995135469.

Local Onepiece entities are as follows:

  • UK & Australia: Onepiece Jump In Limited
  • US & Canada: Onepiece America LLC
  • All other countries: Onepiece Jump In AS

The Onepiece entity responsible for your purchases on our website and the processing of your personal data will depend on how you interact with our site and where you are located in the world.


If you have any queries about our customer privacy policy, or anything else, please contact us at support@onepiece.com..